Last Updated: Aug 27, 2025
Black Lotus Properties Inc. (“Black Lotus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book a property, inquire about co-hosting services, or engage with our advertising campaigns.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
- Name, email address, phone number, or other contact details when you make an inquiry, booking, or fill out a form.
- Payment and billing details for rental reservations or service agreements.
- Identification or verification details when required by law or for booking confirmation.
b. Information Collected Automatically
- Usage data such as IP address, browser type, and device information when you visit our website.
- Tracking information from cookies, pixels, or similar technologies (including those used in Facebook Ads).
c. Information from Third Parties
- Information from booking platforms (e.g., Airbnb, VRBO) when you book a property managed by us.
- Information shared through third-party messaging or advertising platforms (e.g., Facebook, Instagram).
2. How We Use Your Information
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We use your personal information to:
- Process rental reservations and provide short- to medium-term accommodations.
- Deliver co-hosting and property management services.
- Respond to inquiries, messages, and customer support requests.
- Send marketing communications (including through Facebook Ads and remarketing tools) where you have consented.
- Improve our website, services, and advertising campaigns.
- Comply with legal, regulatory, or contractual obligations.
3. Sharing of Information
We may share your information in the following situations:
Service Providers: With trusted vendors who assist us with payment processing, IT support, advertising, or analytics.
Booking Platforms: With third-party platforms when you make a booking through them.
Legal Compliance: When required to comply with laws, regulations, or legal requests.
Business Transfers: In the event of a merger, acquisition, or transfer of assets.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Improve website functionality and user experience.
- Measure ad performance and personalize marketing.
- Retarget visitors with relevant ads (including Facebook Ads).
You can adjust your browser settings to refuse cookies, though this may limit functionality.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion of your information.
- Opt-out of receiving marketing communications.
- Withdraw consent for data processing where applicable.
To exercise these rights, please contact us at [email protected].
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. International Data Transfers
As we may work with international clients and booking platforms, your information may be transferred outside your country of residence. We ensure that adequate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.